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Terms & Conditions

The following Terms and Conditions govern your use of the Web Site and the materials accessible on or from the site. Please read them carefully before using the site. Your use of the site means that you accept these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use the Web Site.

Product Support and Return Policy

When you purchase a product from our website, you have fifteen (15) days to return it to us if you are not fully satisfied.

If anything does go wrong, our Customer Service Team is available via email for help and advice.

  • Contact us within the period of guaranty or within fifteen (15) days after the date of purchase, with your internet order number and the serial number of the product (the serial number is located on the product and packaging).
  • A member of our customer service department will provide you with a return number
  • The product has to be returned in the original packaging to avoid any damage. Misuse, improper handling, negligence, accidental damage, or any modifications made by the purchaser will void the guaranty and the right to return the product (see full terms and conditions below).
  • After receipt, the product will be checked by our technicians and a member of our Customer Service Team will contact you.

NB: JK Imaging Europe Limited cannot be held responsible for damages or loss occurring during return transportation. Ensure the product is properly packed before you send it.

Guarantee Terms & Conditions

The JK Imaging Europe Ltd guarantees all products against mechanical and electrical manufacturing defects for twenty-four (24) months from the date of purchase.

During this guarantee period, JK Imaging Europe Ltd will replace (at JK Imaging Europe Ltd’s discretion) the product or its defective parts subject to the terms and conditions.

  1. Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of purchase, model name and store's details) is presented with the defective product within the guarantee period. JK Imaging Europe Ltd may refuse guarantee service if these documents are not available. This Guarantee will not apply if the serial number on the product has been altered or removed.
  2. This Guarantee does not cover transport costs and risks associated with transport of your product to and from JK Imaging Europe Ltd.
  3. This guarantee does not cover:

    a) periodic maintenance, the repair or replacement of parts due to wear and tear
    b) consumables (components that are expected to require periodic replacement during the lifetime of a product such as batteries, etc.)
    c) damage or defects caused by use or treatment of the product inconsistent with normal use
    d) damage or changes to the product as a result of :

    • misuse, including: - treatment resulting in physical, cosmetic or surface damage or changes to the product

    • failure to install or use the product for its normal purpose or in accordance with JK Imaging Ltd instructions
    • failure to maintain the product in accordance with JK Imaging Ltd instructions on proper maintenance
    • installation or use of the product in a manner inconsistent with the technical or safety laws or standards in the country where it is installed or used
    • use of the product with accessories, peripheral equipment and other products of a type, condition and standard other than recommended by JK Imaging Ltd
    • repair or attempted repair by persons who are not authorised by JK Imaging Ltd and adjustments, adaptations without JK Imaging Ltd prior written consent
    • accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges including lighting, other external forces and impacts.

Website terms and conditions of supply

This page (together with the documents referred to on it) tells you the terms and conditions on which JK Imaging Europe Limited supply any of the products (Products) listed on our website (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

1.INFORMATION ABOUT US is a site operated by JK Imaging Europe Limited. JK Imaging Europe Limited is registered in England and Wales under company number 08417457 and with our registered office at Meridien House, Ground Floor, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS. Our main trading address is Meridien House, Ground Floor, 69-71 Clarendon Road, Watford, Hertfordshire, WD17 1DS. Our VAT number is GB161075530.


Our site is only intended for use by people resident in the Serviced Countries. JK Imaging Europe Limited does not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which JK Imaging Europe Limited accept orders from specific countries. These restrictions can be found on our Serviced Countries page. Please review our Serviced Countries page before ordering Products from us.


By placing an order through our site, you warrant that:

(a) You are legally capable of entering into binding contracts; [and]
(b) You are at least 18 years old;
(c) You are resident in one of the serviced countries which is indicate d in our Service Cou ntries page ; and
(d) You are accessing our site from that country.


4.1 After placing an order, you will receive an e-mail from us acknowledging that JK Imaging Europe Limited ha s received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and JK Imaging Europe Limited will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when JK Imaging Europe Limited sends you the Dispatch Confirmation.

4.2 The Contract will relate only to those Products whose dispatch JK Imaging Europe Limited ha s confirmed in the Dispatch Confirmation. JK Imaging Europe Limited will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.


5.1 Please note that in some cases, JK Imaging Europe Limited accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction.

5.2 JK Imaging Europe Limited may also provide links on our site to the websites of other companies, whether affiliated with us or not. JK Imaging Europe Limited cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website JK Imaging Europe Limited have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. JK Imaging Europe Limited will notify you when a third party is involved in a transaction, and JK Imaging Europe Limited may disclose your customer information related to that transaction to the third party seller.


6.1 If you are contracting as a consumer, you may cancel a Contract at any time within fifteen (15) working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in paragraph 10 below).

6.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, JK Imaging Europe Limited may have a right of action against you for compensation.

6.3 Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.


Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within thirty (30) days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.


8.1 The Products will be at your risk from the time of delivery.

8.2 Ownership of the Products will only pass to you when JK Imaging Europe Limited receive full payment of all sums due in respect of the Products, including delivery charges.


9.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

9.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.

9.3 Prices are liable to change at any time, but changes will not affect orders in respect of which JK Imaging Europe Limited have already sent you a Dispatch Confirmation.

9.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. JK Imaging Europe Limited will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, JK Imaging Europe Limited will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, JK Imaging Europe Limited will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

9.5 JK Imaging Europe Limited are under no obligation to provide the Product to you at the incorrect (lower) price, even after JK Imaging Europe Limited have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

9.6 Payment for all Products must be by credit or debit card. JK Imaging Europe Limited accept payment with the credit or debit cards shown here .


10.1 When you return a Product to us:
(a) because you have cancelled the Contract between us within the fifteen (15) day cooling-off period (see paragraph 6.1 above), JK Imaging Europe Limited will process the refund due to you as soon as possible and, in any case, within th irty (30) days of the day you have given notice of your cancellation. In this case, JK Imaging Europe Limited will refund the price of the Product in full, including the cost of sending the item t o you. However, you will be responsible for the cost of returning the item to us;
(b) for any other reason (for instance, because you have notified us in accordance with paragraph 20 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), JK Imaging Europe Limited will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. JK Imaging Europe Limited will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day JK Imaging Europe Limited confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.

10.2 JK Imaging Europe Limited will usually refund any money received from you using the same method originally used by you to pay for your purchase.


11.1 JK Imaging Europe Limited warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

11.2 Our liability for losses you suffer as a result of us breaking this agreement [including deliberate breaches] is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

11.3 This does not include or limit in any way for our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987 of the United Kingdom;
(c) For fraud or fraudulent misrepresentation;
(d) For any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or
(e) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

11.4 JK Imaging Europe Limited are not responsible for indirect losses which happen as a side effect of the main loss or damage [and which are not foreseeable by you and us][and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to: (a)    loss of income or revenue (b)    loss of business (c)    loss of profits or contracts (d)    loss of anticipated savings (e)    loss of data; or (f)    waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise , even if foreseeable; provided that this paragraph 11.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of paragraph 11.1 or paragraph 11.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this paragraph 11.4.

11.5 Where you buy any Product from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.


12.1 If you order Products from our site for delivery outside the UK , they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that JK Imaging Europe Limited have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

12.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. JK Imaging Europe Limited will not be liable for any breach by you of any such laws.


Applicable laws require that some of the information or communications JK Imaging Europe Limited send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. JK Imaging Europe Limited will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that JK Imaging Europe Limited provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


All notices given by you to us must be given to JK Imaging Europe Limited at JK Imaging Europe Limited may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 13 above. Notice will be deemed received and properly served immediately when posted on our website, twenty-four (24) hours after an e-mail is sent, or three (3) days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3 JK Imaging Europe Limited may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


16.1 JK Imaging Europe Limited will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.

16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and JK Imaging Europe Limited will have an extension of time for performance for the duration of that period. JK Imaging Europe Limited will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


17.1 If JK Imaging Europe Limited fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if JK Imaging Europe Limited fail to exercise any of the rights or remedies to which JK Imaging Europe Limited are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 14 above.


If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


JK Imaging Europe Limited intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While JK Imaging Europe Limited accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing


20.1 JK Imaging Europe Limited have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

20.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if JK Imaging Europe Limited notifies you of the change to those policies or these terms and conditions before JK Imaging Europe Limited sends you the Dispatch Confirmation (in which case JK Imaging Europe Limited have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fifteen (15) working days of receipt by you of the Products).


Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Transmissions to JK Imaging Europe Ltd and Links to Other Web Sites

You agree not to send to JK Imaging Europe Ltd any information that you consider confidential or proprietary. Any material (including information and ideas) you transmit to or post on the Web Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by JK Imaging Europe Ltd for any purpose whatsoever. Notwithstanding the foregoing all personal data provided to JK Imaging Europe Ltd will be handled in accordance with JK Imaging Europe Ltd's Privacy Statement. You are prohibited from posting or transmitting to or from this site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

JK Imaging Europe Ltd may, but is not obligated to, monitor or review materials provided by third parties on Web Site. JK Imaging Europe Ltd makes no representation as to the accuracy, appropriateness, legality, ownership or other aspects of such materials. JK Imaging Europe Ltd expressly disclaims any liability for such third-party materials under criminal or civil laws relating to defamation, intellectual property infringement, privacy, obscenity, or other areas of law. Also, at times this site may contain links to web sites maintained by third parties which are provided as a convenience to JK Imaging Europe Ltd users. These linked sites are not under the control of JK Imaging Europe Ltd and JK Imaging Europe Ltd is not responsible for any material on such sites. JK Imaging Europe Ltd does not monitor or review the content of such third party sites and therefore advises you that your access by link to third party sites is at your own risk.


Any Documents on the Web Site (e.g., press releases, data sheets, product descriptions and FAQs), are the copyrighted work of JK Imaging Ltd and/or its suppliers and is protected under U.S. and worldwide copyright laws and treaty provisions. JK Imaging Europe Ltd grants you permission to copy and use such Documents so long as each copy (i) is solely for informational, non-commercial use in support of JK Imaging Ltd products, (ii) is not modified or revised in any manner, and (iii) displays all copyright and other proprietary notices, in the same form and manner as on the original. However, this permission does not extend to (a) the design or layout of this web site, or (b) any materials which are governed by license terms separate from these Terms and Conditions.


JK Imaging trademarks, logos, and service marks and those trademarks, logos, and service marks licensed to JK Imaging (collectively, the "Trademarks") displayed on the Site, including but not limited to the JK Imaging logo, are registered and unregistered marks of JK Imaging or JK Imaging Inc. All other trademarks, trade names, product names, service marks and all other non- JK Imaging marks are the property of their respective owners. Nothing contained on this Site should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of JK Imaging Europe Ltd or such third party that may own other trademarks displayed on the Site. The absence of a product name, service or trademark, or logo anywhere in the text of this Site does not constitute a waiver of any trademark or other intellectual property rights concerning that name or logo.

All Rights Reserved

Except as expressly granted in this Copyright Notice or the Terms and Conditions for the Web Site (or to you specifically in writing), JK Imaging Europe Ltd and its suppliers do not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information.

Disclaimer of Warranties

THE MATERIALS ACCESSIBLE FROM OR ON THIS WEB SITE ARE PROVIDED "AS IS," AND JK IMAGING EUROPE LTD AND ITS SUPPLIERS EXPRESSLY DISCLAIM ANY IMPLIED OR EXPRESS WARRANTIES OR CONDITIONS OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RELATING TO SUCH MATERIAL. Although JK Imaging Europe Ltd has attempted to provide accurate information on this web site as a service to its users, JK Imaging Europe Ltd assumes no responsibility for, and makes no representations with respect to, the accuracy of the information. JK Imaging Europe Ltd may change the programs or products mentioned at any time without notice. Mention of non- JK Imaging Europe Ltd products or services is for information purposes only and constitutes neither an endorsement nor a recommendation. Because international information is provided at this web site, not all products or programs mentioned will be available in your country. Please contact your local sales representative for information as to products and services available in your country.

Limitation of Liability


Notice to Consumers

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you.

Due to continuing improvement and development, JK Imaging Europe Ltd reserves the right to modify or change any of the specifications listed without prior notice.

Applicable Laws

The contract between us will be concluded in English. Any disputes or claims arising out of or in connection with these Terms of Use (or a contract made under) them are governed by and construed in accordance with the law of England and Wales. If a dispute arises out of or in connection with these Terms and Conditions , JK Imaging Europe Limited will both attempt to settle it by mediation in accordance with the Centre for Dispute Resolution (CEDR) Model Mediation Procedure. If either or both of us refuse to initiate the mediation procedure within fourteen (14) days of the dispute arising or if JK Imaging Europe Limited both fail to agree terms of settlement within thirty (30) days of the initiation of the procedure, either of us will be free to initiate proceedings in the courts of England which will have exclusive jurisdiction to deal with such dispute.

Revisions to Terms and Conditions

JK Imaging Europe Ltd may revise these Terms and Conditions at any time. Revisions will be posted on this page and users are responsible for reviewing the page from time to time to ensure compliance. If JK Imaging Europe Ltd makes a request to you to stop using and/or to promptly return or destroy any copies of the materials provided on this web site, you will comply immediately with this request and will confirm in writing to JK Imaging Europe Ltd within ten (10) days that you have done so.